The Touchstone Sideline 50 electric fireplace was designed to meet the needs of contractors and do-it-yourself installers, who are looking for the beauty of a Touchstone fireplace mounted flush to a wall. We received so many calls from installers and contractors looking to mount our popular Onyx on their wall. For all its great benefits, the Onyx’s top-placed heat element makes flush mounting impossible. So here you have the Sideline 50, a 50 inch wide, electric fireplace with the same realistic flames and contemporary black frame of the Onyx, but with a heating element that is placed in front of the frame. The Sideline 50 delivers the beauty of a fireplace without the fire and mess. The Sideline 50 has 2 heat settings (high and low) and will heat a room up to 400 sq ft. Also, the fireplace’s flame can be used without the heating feature. The Sideline 50 is easy to install and comes with simple and understandable instructions. The heart of Touchstone’s electric fireplaces is the flame itself. We tell our customers the flame will transcend your expectations, and they will not fail to impress. The flames deliver the same relaxing effect of real flames, without the smell or mess, and they look great in any room of the house. With the 5 settings offered by the Sideline 50, ranging from a dim glow to a full fire blaze, you have the power to adjust the flame intensity based on your desired mood or lighting of the room with the control features on your unit’s remote. To create the cozy atmosphere of a traditional fireplace, this electronic unit emits authentic-looking flames that emulate a real fire. The flames that Touchstone Home Products fireplaces create are natural enough to have friends and family think you own a traditional wood burning fireplace. Designed with front heating vent so that the unit can be flush mounted into wall Includes log set and crystal set Slim frame that features a large fireplace viewing area with bright LED flames Add supplemental heat to your room Can be plugged in or hardwired 120V Flush mount design Fire dimensions: 45 In. wide x 12 In. tall CA Residents: Prop 65 Warning(s)
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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