Solo Stove Stainless Steel Log Grabber and Poker 36.5 in. H X 1 in. W X 1 in. D

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

• Countries: We currently ship within the United Arab Emirates
• Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

• Within the United Arab Emirates : Free shipping on all orders.
• No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
• Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

• Estimated Delivery Time: 1-2 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

• Reliable Courier Services: We ship via DHL and Fedex.
• Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
• Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

• Returns: Returns are accepted within 30 days of receiving your order.
• Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
• Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
  will cover the return shipping costs.
• Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.