Classically trimmed with fluted columns, the Crawford has a mantle depth of only 9.5 in. making this piece perfect for smaller rooms or apartments. The VividFlame electric firebox mimics the look of a real fire but does not require a chimney or vents and plugs into a standard outlet for convenient set up. Features include infrared LED technology, sleek touch controls and dynamic glowing embers. Available in a chestnut oak, white or gray finish. Unit must be anchored to a wall using the included hardware Includes mantel, electric firebox, remote control, hardware, 72 in. power cord with lay-flat plug and anti-topple safety device 5100 BTUs, 120V/60Hz, 1500W, 12.6 amps Six flame colors: orange, red-orange, white, blue, blue-white and multicolor Six adjustable thermostat settings: 71, 75, 78, 82, 86, 99°F (22, 24, 26, 28, 30, 60°C) Thermostat turns off when desired temperature is reached Various timer intervals ranging from 10 minutes to 9 hours Turn heat option off to enjoy heatless flames year-round Five flame brightness levels
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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