Pleasant Hearth’s Vented Gas Log Sets offer 7 of the most impressionable, realistic, and detailed logs for the modern consumer. These decorative logs simulate a natural wood burning fireplace without the hassle or mess of a real wood burning fireplace. Minimal assembly required, and very easy to install. Match light and Natural Gas ready; conversion to LP made possible with LP Conversion Kit (sold separately). Includes an accessories start-up kit (Vermiculite, Glowing Ember Fibers, and Decorative Lava Rock). Optional accessories sold separately to get the most out of your new gas log set. Comes with a 2 year warranty Natural gas ready Dual burner provides 2 rows of flames for a more full looking fire 7 hand painted concrete logs inspired by nature provide some of the most realistic looking logs on the market Convertible to LP using model # SPK100 (sold separately) Heavy duty steel burner pan with 5/8-in grate Includes decorative lava rock to add realism and depth to your gas log fire Includes glowing ember fiber to resemble an authentic bed of ashes Includes vermiculite which spreads gas evenly throughout the burner pan for a more full flame pattern CA Residents: Prop 65 Warning(s)
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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