Experience unparalleled security and peace of mind with our new 4K 2-Way Audio DVR – an innovative solution designed to make your life easier when it matters most. When challenges arise, you can trust our advanced security system to provide reliable protection and effortless communication. Upgrade your outdated DVR system with 2-Way Audio, using your existing cabling, by simply swapping out your current DVR and cameras (sold separately). No system in place? No problem! Our 4K 2-Way Audio DVR offers a straightforward installation process, allowing you to quickly set up the recorder and add compatible wired and wireless devices. With our intuitive mobile app, you can listen and talk to anyone on your property, creating a seamless connection between you and your surroundings. Rest assured that important events will never slip by, as our system sends key alerts directly to your mobile device, notifying you of significant arrivals and departures. Plus, all recordings and personal data are securely stored on the recorder’s hard drive (not included with all models), ensuring exclusive access and complete privacy without any additional costs. Boost your viewing area and optimize your security setup by adding compatible wired, Wi-Fi IP and doorbell cameras to your recorder. At Night Owl, we believe in transparency and simplicity, which is why our products are available as a one-time purchase with no hidden fees. Stay connected and easily access your recordings through our free mobile app for both iOS and Android smart devices – all without any subscription fees.
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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