The Kumo Wireless Massage Pillow gives you a professional-like massage from anywhere. The tapping massage provides ultimate deep tissue relaxation while the human hand-like shiatsu massage relieves muscle tension from your shoulders all the way down to your feet. The Kumo also helps you find your preferred massage thanks to the adjustable speeds and heat options. To use, simply press the button to start a 20 minute massage session. You also have the option to add heat that reaches up to 115°F. Made from high-quality memory foam and two-tone stretch fabric, the massage pillow is extremely breathable. The leather detailing also makes the Kumo a nice decorative addition to your living space. Whether you’re moving from your bedroom to the living room or taking a vacation, the Kumo Massage Pillow is easy to carry and recharge from anywhere. Shiatsu Massage Technique- Deep-kneading massage function with 3D massage tapping function allows for a well rounded massage experience that helps relieve pain in your neck, shoulders, back, and feet Plush Memory Foam- Comfort memory foam adds to lumbar support for your back and neck. Enjoy a well rounded customer experience with a comfort+ memory foam Wireless Massage Pillow- Enjoy up to 4 hours of battery life and with our state of the art battery that doesn’t diminish the quality of the massage Portable Convenience- Take it anywhere and treat yourself to a massage at the office, car, at home, etc. Portable car charger is included
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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