Crafted with attention to detail, the Lucid Comfort Collection 10” Gel and Aloe Vera Memory Foam Hybrid Mattress features five layers of premium materials designed for your comfort. It all starts with a top layer of gel-infused memory foam that contours to your body’s curves while helping to dissipate heat. Next, aloe vera (known to promote freshness) is infused in a layer of transition foam. Our foundation is set on individually-encased coils embraced by two layers of base foam. Truly a premium mattress, you’ll love its supportive comfort and hypoallergenic design. , , SLEEP POSITIONS: A universal mattress, our medium feel is ideal for side, back, or stomach sleepers , MATTRESS COMPOSITION: 1.5” gel memory foam, 1” aloe vera transition foam, 5.5” encased coils, 2” base foam , COOLER SLEEP: Cooling gel is infused in the memory foam to help regulate your sleep temperature , FRESHER FEEL: The aloe vera infusion creates a refreshing sleep environment , BREATHABLE: Ventilation channels improve airflow throughout the night for cooler sleep , PREMIUM SUPPORT: High-density foam foundation helps align your back, hips, and shoulders , HYPOALLERGENIC: All our memory foam is CertiPUR-US certified, 100% free from harmful chemicals , 10-YEAR WARRANTY: Our quality construction and materials are guaranteed with a 10-year warranty
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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