Party anywhere you want with the ultimate all-terrain cooler, featuring the kind of built-tough mobility that can traverse in all kinds of conditions. From grassy fields to beach dunes, from dirt roads to wooded trails, you’re in good company with the Trailmate Journey. The Trailmate Journey has a 70qt capacity and can keep 112 12oz beverage cans cold with Ultratherm Technology built into the body and lid. Tie-down loops easily haul beach chairs, umbrellas and other accessories by strapping them right to the cooler. Enjoy durability down to the details with premium, stainless-steel, rust-resistant screws. Aluminum construction trust in the lightweight, rust-resistant strength of marine-grade aluminum parts for the handle and skid rails. Drain plug threaded is garden hose compatible and features a non-slip, easy-grip tethered cap. Cool Riser Technology improves cooling performance by elevating cooler from hot surfaces with Ultratherm insulation for advanced cooling performance. Ice retention insulated body and lid provide up to 4-day ice retention performance under controlled test conditions.
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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