The FLEX 24V Stacked Lithium battery platform offers industry-dominating power and performance. Its intelligent power management enables higher discharging, and it combines THERMA-TECH+ cooling technology with high-performance heat management protection to offer faster charging and a longer battery life to power through the workday. Protected by the FLEX Founders Limited Lifetime Warranty when registered within 30 days of purchase at registermyFLEX.com through December 31, 2022. THE FLEX STACKED LITHIUM ADVANTAGE – 200% more power with 24V Stacked Lithium, 300% longer battery life with THERMA-TECH+ heat management, 100% faster charging, 100% cross-compatible with all FLEX 24V tools and chargers THERMA-TECH+ HEAT MANAGEMENT – Minimizes heat for maximum runtime POWER IQ – Intelligent power management monitors and optimizes each cell for overload protection and higher power SHOCK, DROP, AND ELEMENT RESISTANT – Shock-resistant design and epoxy-sealed electronics PATENTED DUAL-SIDED FUEL GAUGE – Quickly view battery charge from multiple angles FASTER CHARGING – Fully charges in little as 18 minutes FLEX 24V CROSS-COMPATIBILITY – Compatible with all FLEX 24V chargers and tools FLEX FOUNDERS LIMITED LIFETIME WARRANTY – Register your new FLEX tool, battery, or charger within 30 days of purchase through December 31, 2022 to receive a limited lifetime warranty
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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