Capture the essence of a rustic escape with the RLG faux birch wood log insert. The soft, parchment-like quality of birch bark provides a neutral compliment for the gentle flames rising from the grate that cradles them. Lifelike natural looking birch wood finished for added realism the collection of birch wood makes for an authentic traditional fireplace with flare For added natural charm the birch wood will add to the realistic Revillusion electric fireplace experience Brighten your fireplace with true to life birch wood For an authentic fireplace experience the Revillusion produces flames that are larger brighter and more random appearing from within the logs Fool even yourself with the mirage flame panel that adds to the show it is a partially frosted acrylic panel that shows only dazzling flames and no reflections With patented thru view technology you are able to see clear through the flames to the back of the fireplace for a more authentic experience Use the heater without the flames to enjoy a cozy atmosphere To add to the realistic effect, turn on 360° flickering lights that mimic sparks With a remote control, you can adjust the light level to suit the room and choose the flicker effect for enhanced firelight CA Residents: Prop 65 Warning(s)
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Arab Emirates
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Arab Emirates : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+4) Greenwich Mean Time
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, UAE ELECTRONIC LTD
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
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