1. What products does UAE Electronic Ltd distribute?
UAE Electronic Ltd distributes a variety of products including tools, home appliances, automotive parts, and more. Our focus is on providing high-quality goods to businesses across different industries.
2. Where is UAE Electronic Ltd located?
Our office is situated at 321-323 High Road, Romford, England, RM6 6AX – UK .
3. Does UAE Electronic Ltd have a physical warehouse?
Yes, we have a warehouse facility located at 25R8+QM5 – Jumeirah Park – Dubai – United Arab Emirates.
4. How can I contact UAE Electronic Ltd customer support?
You can reach our customer service team by phone or by email. We aim to respond to all inquiries promptly during our office hours.
5. What are your office hours?
Our customer service is available from Monday – Friday 8:30am – 4:45pm (Closed on Saturdays and Sundays).
6. How quickly can I expect a response to my inquiry?
We strive to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we aim to provide efficient and helpful support.
7. How can I provide feedback to UAE Electronic Ltd?
Your feedback is valuable to us! You can share your thoughts or concerns by filling out the contact form on our website or contacting us via phone or email.
8. What payment methods does UAE Electronic Ltd accept?
We accept various payment methods. In detail, please visit Payment Options page .
9. Can I visit UAE Electronic Ltd’s office or warehouse?
Yes, of course. You can visit us on business hour. For more information, please see our Contact page.
10. Does UAE Electronic Ltd have a return policy?
Yes, we have a return policy. For details regarding returns, including eligibility and procedures, please refer to our Returns Policy on our website.
11. How does UAE Electronic Ltd ensure product quality?
We carefully select each item in our product portfolio to meet stringent quality standards, ensuring durability, functionality, and value for our customers.
12. Is my personal information secure with UAE Electronic Ltd?
We take your privacy seriously. Please review our Privacy Policy for detailed information on how we handle your personal data.
13. What industries does UAE Electronic Ltd serve?
We cater to businesses across various industries, providing them with reliable sourcing solutions for their operational needs.
14. How can I stay updated with UAE Electronic Ltd’s latest offerings?
You can stay informed about our latest products and promotions by subscribing to our newsletter or following us on social media platforms.
15. What is the return window for products purchased from UAE ELECTRONIC LTD?
Customers in the United Arab Emirates can return products within 30 days of receipt without providing a reason.
16. How do I initiate a return?
To initiate a return, contact our customer service at [email protected] with your order number and reason for the return. We will provide further instructions and, if applicable, a prepaid shipping label.
17. Who covers the cost of return shipping?
Customers are responsible for return shipping costs, except in cases where the item is defective or not as described. UAE ELECTRONIC LTD will cover return shipping costs in such cases.
18. What are the conditions for returning a product due to a change of mind?
You can return a product due to a change of mind within 30 days if it is unused, undamaged, and in its original packaging.
19. What should I do if I receive a defective product?
Contact our customer service immediately upon receiving a defective product. We will cover the return shipping costs and provide a replacement product or a refund.
20. How do I return damaged goods?
If your product arrives damaged, notify us within 48 hours with photos of the damage. We will assess the situation and cover return costs if necessary.
21. What should I do if I receive an incorrect product?
Contact us if you receive an incorrect product. We will arrange the return shipping and ensure you receive the correct product.
22. What if my product never arrived?
Contact us so we can investigate with the courier. If the product cannot be located, we will offer a full refund or a replacement.
23. Can I cancel my order?
You can cancel your order before it is shipped. If already shipped, follow the return procedure upon receipt.
24. How long does it take to process a refund?
Refunds are typically processed within 7-14 days after we receive and inspect the returned item. You will receive a confirmation email once processed.
25. What payment methods are eligible for refunds?
Refunds are issued to the original payment method used at the time of purchase.
26. Are there any products that cannot be returned?
Used items cannot be returned.
27. Where should I send my returns?
Send all returns to:
25R8+QM5 – Jumeirah Park – Dubai – United Arab Emirates
28. What shipping method is used for returns?
We use FedEx for return shipments.
29. Does this policy affect my legal rights?
This policy does not affect any applicable legal rights you may have.
30. Where can I find more information or ask additional questions?
Visit our FAQs page on our website or contact our customer service for further assistance.